Refund & Return Policy
Refund & Return Policy
We adhere to a customer-first service principle and provide a flexible and humanized return and refund guarantee system for all global customers. This policy is applicable to all products sold on our official website, ensuring that every shopping behavior is protected by standardized and transparent after-sales rules.
Return Eligibility & Time Limit
We support unconditional returns for eligible products within a long after-sales window. All unused, unwashed, intact products with original packaging and accessories can apply for return service. The products must not have man-made damage, wear marks, stains or personal alterations, so that they can meet the secondary sales standards.
Return Application Process
Customers who need to return goods can initiate a return application through the official contact channel on our website. Our professional after-sales team will verify the application information quickly, send formal return instructions and guide customers to complete the return operation in accordance with standardized procedures. Please do not return goods without authorization before obtaining official return confirmation.
Refund Processing Rules
After we receive and verify the returned products to be in line with the return standards, we will immediately start the refund procedure. All refunds will be returned to the customer’s original payment account through the original payment channel. The whole refund process is efficient and standardized, and the arrival time of the fund is subject to the processing rules of the customer’s payment institution.
Non-Returnable Situations
To ensure standardized operation of after-sales services, products that have been worn, used, damaged artificially, altered privately, or without original packaging and accessories do not support return and refund services. In addition, special discounted products and customized products will be subject to special after-sales regulations, which will be subject to the rules notified on the product page.